Updated: 2 June 2026

Privacy Policy

This translation is provided for convenience. The German version is authoritative unless mandatory law requires otherwise.

This privacy policy explains how SteikTech processes personal data when you visit our website, submit a repair request, place an order or contact us.

Controller

SteikTech, Uilliam Leon Steik, Severinstraße 61, 45127 Essen, Germany. Email: info@steiktech.de, phone: +49 15567 271427.

Data We Process

• Contact details such as name, email address, phone number and address.
• Order and payment data required for purchases, shipping, returns or invoices.
• Device and repair data such as device type, brand, model, serial number, fault description and uploaded photos.
• Technical data such as IP address, browser, operating system, date and time of access.
• Communication data from emails, forms or repair requests.

Purposes and Legal Bases

We use your data to process orders and repair requests, handle payments, provide customer service, comply with legal obligations, prevent misuse and operate the website securely. Depending on the case, processing is based on Art. 6(1)(b), (c), (f) or (a) GDPR.

Service Providers, Cookies and Retention

We may use technical service providers, hosting providers, email services, shipping providers and payment providers such as Stripe or PayPal. Necessary cookies are used for cart, security and form functions. Optional analytics or marketing cookies are used only with consent. Data is stored only as long as required for the purpose or by law.

Your Rights

You have rights of access, rectification, erasure, restriction, data portability and objection. If processing is based on consent, you may withdraw consent at any time for the future.

Complaints and Contact

You may lodge a complaint with a data protection supervisory authority. For questions, contact info@steiktech.de or SteikTech, Severinstraße 61, 45127 Essen, Germany.